When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Connecting your Shopify account will allow your messages, orders, and order information to flow directly into eDesk. All messages will continue…
