Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
eDesk allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This help…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
eDesk's Insights tool provides reports on the customer service you deliver through eDesk to give you a better understanding of how your team,…
