Stop eDesk from soliciting feedback for specific products, orders and customers.

Before you start

You’ll need an Admin login to eDesk in order to manage feedback options.

Blocking feedback requests for products, orders and customers

eDesk’s Feedback add-on lets you gather customer feedback with minimal effort. You simply instruct eDesk to automatically send a feedback request to customers at a point in time after every order has been placed or dispatched. And if you don’t want eDesk to automatically request feedback for certain products, orders and customers,  that’s easy to set up too! We’ll show you how.

  1. Open the Feedback dashboard to view the Scheduled to Send page. This lists all the orders for which eDesk is scheduled to send a Feedback request.Feedback dashboard
    Note: You can also go to the No Rule Matched page to block feedback requests for orders, products and customers.
  2. Find the order for which you want to block the feedback request (or any order for the customer or product that you want to block). Click the ellipsis (1) in the row for that order, to open a menu.
     
    • To stop eDesk from requesting feedback for this order only, click Block order (2). eDesk will continue to solicit feedback for all future orders for this customer and product.
      To view blocked orders, click Blocked Orders in the left-hand menu.
       
    • To stop eDesk from requesting feedback from this particular customer, click Block customer (2). This will apply to all current and future orders from this customer.
      To view blocked orders, click Blocked Customers in the left-hand menu. 
      Note: If customers have unsubscribed from receiving emails from you, they will also appear in the Blocked Customers section.
       
    • To stop eDesk from requesting feedback for this particular product only, click Block SKU (2) (in the example above, this is SKU CN 3022PFC). This will apply to all current and future orders from any customer for this product.
      To view blocked products, click Blocked Products in the left-hand menu. 


Unblocking products, orders and customers

To unblock feedback requests for an order:

  1. Click Blocked Orders (3) in the left-hand menu to open the list of orders for which feedback requests have been blocked.
  2. Click Unblock order (4) in the row for the order you want to unblock. 
    Unblocking orders in the dashboard

Pro-tip: You can unblock more than one order at a time here by clicking the checkbox in the row for the orders you want to unblock, and then clicking Block/Unblock Orders at the top right of the page.

To unblock feedback requests for a product:

  1. Click Blocked Products (3) in the left-hand menu to open the list of products for which feedback requests have been blocked..
  2. Click Unblock in the row for the product you want to unblock.

Note: You can also block feedback requests for a product from the All Products page that is opened when you click the All Products in the left-hand menu.

To unblock feedback requests for a customer:

  1. Click Blocked customers (3) in the left-hand menu to open the list of customers for which feedback requests have been blocked.
  2. Click Unblock customer in the row for the customer you want to unblock.

Pro-tip: You can unblock more than one customer at a time here by clicking the checkbox in the row for the customers you want to unblock, and then clicking Block/Unblock Customers at the top right of the page. 

What’s next?

Click here to see our tips for staying within Amazon’s terms of service when you want to contact customers proactively.