eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all channels, and for support agents to respond faster with the right information—from one place.

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Never heard of eDesk? Start here!

Connecting a channel with eDesk

Responding to your customer

eDesk Mailbox Tour

Assigning tickets in eDesk

Managing ticket statuses

Adding internal notes and mentioning teammates