Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
