Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
