When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
If your Amazon account is already connected to eDesk but you're not receiving messages or if you disabled eDesk (xSellco) access and now wish…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk will connect to marketplaces like Amazon or eBay through a token. This token can sometimes expire if you revoke access or if you get suspended…
WooCommerce is a popular ecommerce platform allowing you to create an online store and sell products. Connecting your WooCommerce account…
