When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Create a Manual Usage Template to help your teams respond to customers quickly.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
