If your Amazon account is already connected to eDesk but you're not receiving messages or if you disabled eDesk (xSellco) access and now wish to reactivate it, this is the article you've been looking for.

This guide will walk you through the process of reactivating eDesk (xSellco) access to your Amazon account.

Before you start

 
  • You'll need an Amazon Seller Central account to allow configuration. To find out how to create one, click here.
 
  • You'll need an account with eDesk. To find out how to create one, click here.

Important information: As an official Amazon Web Services partner, our software is hosted by Amazon and we will only have secure access to limited information; we cannot access your login details or other confidential information.
 

01 MWS Permissions

Note: xSellco is the company behind eDesk, when giving access to eDesk you will need to give access to xSellco.
 

  • xSellco connects to Amazon through the Amazon Marketplace Webservices (MWS) API. As a verified Amazon partner, we will only have secure access to limited information; we cannot access your login details or other confidential information.

  • To give xSellco permissions to Amazon Marketplace Webservices (MWS), follow the links below:

 

For Amazon UK, click here.

For Amazon DE, click here.

For Amazon ES, click here.

For Amazon FR, click here.

For Amazon IT, click here.

For Amazon US, click here.

For Amazon CA, click here.

For Amazon MX, click here.

For Amazon JP, click here.

For Amazon IN, click here.

For Amazon AU, click here.

02 Authorising eDesk

  • Once here you will need to select Sign up or manage Amazon MWS. Then, Authorise a Developer. Two fields will appear and fill in as follows:
Developer’s Name: xSellco
Developer Account Number:  0873-6813-5448 [EU Marketplaces]
                                                             5759-5616-2466 [US, CA Marketplaces]
                                                             6795-5391-1761 [JP Marketplace]
 

  • Read and accept the license agreement, and click Next.

  • All Amazon stores must be added separately i.e. if you sell on Amazon UK and Amazon US these must be added separately.


03 Sending the MWS Token

  • Finally, you will be presented with an MWS Authorisation Token. Copy this token and paste it into your eDesk account.

  • Now that your Amazon account is linked to xSellco you will need to ensure messages are forwarding correctly.

Further Readings

 

If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting eBay with eDesk, click here.