By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Customer support in one place, not all over the place! Get started with eDesk now!
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
