By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
