By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Magento is a popular e-commerce platform allowing you to create an online store and sell products. Connecting your Magento account will…
