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Connecting a channel with eDesk

eDesk brings all your customer queries into one place, with related order details and conversation history.  We understand the importance…

Connecting Shopify with eDesk

Shopify is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting your Support Email with eDesk

A Support email address is the main point of contact for any customer purchasing from you. We understand the importance of delivering an easy…

Sending Modes

You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…

Connecting your eBay Channel Settings with eDesk

eBay is a popular online shopping site allowing you to sell products. We understand the importance of delivering an easy way to integrate with…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Connecting Woocommerce with eDesk

Woocommerce is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Troubleshooting: Gmail Forwarding with eDesk

If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Outlook Forwarding with eDesk

If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Changing the sender's name

Your sender's name will mask the From email address inside the recipient's email client.  This guide will walk you through the process of…

Connecting Allegro with eDesk

Allegro is a Polish online e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting PrestaShop with eDesk

PrestaShop is a freemium, open-source e-commerce platform allowing you to create an online store and sell products. We understand the importance…

Connecting Mirakl with eDesk

Mirakl a popular online marketplace in France allowing you to sell products. We understand the importance of delivering an easy way for eDesk…

Connecting Etsy with eDesk

Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. We understand the importance of…

Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

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