We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
