Subscription Plans

Subscription Plans

Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and grow.

This help file will walk you through all the subscription plans available with eDesk.

01 eDesk plans

eDesk offers four user-based plans:

Essential

For: Small support teams looking to collaborate and streamline processes.
Includes: 1 online store/marketplace.

Growth

For: Growing businesses and teams focused on improving customer loyalty and increasing revenue.
Includes: 5 online stores/marketplaces.

Professional

For: Support teams needing a complete feature set to consistently deliver exceptional customer service.
Includes: 10 online stores/marketplaces.

Enterprise

For: Scaling businesses that need advanced features, dedicated support, and customization options.
Includes: Unlimited online stores/marketplaces.

Note: all the user-based plans offer Unlimited tickets.

The higher the plan, the more features you’ll unlock. For a detailed feature breakdown of each plan, click here.

02 Add on : AI Automation

Resolve tickets automatically with AI-powered automations, such as Chatbot and Handsfree tickets, without human intervention.

For more on Automations, click here.

03 Add on : AI Assist

Boost your team’s productivity with AI Assist, a suite of AI tools in the Mailbox that helps agents respond faster and more accurately.

For a full overview of all AI Assist features, click here.

04 Add on: AI Translations

Instantly support international customers with automatic bidirectional translation of tickets and chats, ensuring seamless communication in any language.

Read more on AI Translations here.

05 Add on: Feedback

Automate seller and product review requests on platforms like Amazon, eBay and Trustpilot with eDesk Feedback. Save time, improve ratings, and boost sales.

Read more about setting up Feedback here.

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