We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription.

This help file will guide you through the subscription page in eDesk and how you can easily make changes to it.

Before you start

 
  • You’ll need an Admin login to eDesk to see payment details. If you don’t have an Admin login, you can request one from an Admin user within your business.


Note: Did you know that you can save money by paying annually? To find out more, scroll down on this article.

01 Where is the Subscription page?

  1. Ensure that you're an Admin user to access the Billing section.
  2. Go to Settings → Company Settings → Subscription.

02 Choose your Plan

This section of the Subscription page will allow you to choose the eDesk plan for your account. To find out more about all the plans available, click here.
 
  • eDesk Plan
After you choose your plan, you will also be able to choose your Team, i.e how many users do you want to add to your account. You will be charged for each user and you can add as many as needed!
  • Repricer.com and Add-Ons plan
If you were to use Add-Ons (eDesk Chat, Feedback, Knowledgebase, Google Campaigns) or if you also have a Repricer.com subscription, you will also be able to control your subscriptions from that same screen and modify them when necessary.
To find out more about our software Repricer.com, click here.
 
  • Payment Type
Last but not least, you will be able to choose how you want to pay. You can select to pay annually and save money on your subscription or you can select monthly payments.

03 Payment Details

The payment details section would be where you input your card details to sign up for eDesk. You will be asked the following information:
 

  • Contact Name: your full name or company name.

  • Address: your full address including postcode and country.

  • Phone Number: a phone number you can be reached on (mobile or landline).

  • VAT number (EU only)

  • Card Details: we accept VISA, Mastercard or Amex.
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Note: if your card details expire, you will be able to update them on this exact same screen.

No credit card details are stored on our system, all payments will be handled by our billing provider Stripe Payments.

04 Billing Summary

The Billing Summary section is an overview of your total bill. It shows you what products you're using, which plans you selected, what payment type you selected (annually or monthly) and if you're using Add-Ons.
You will see the price of each product individually along with the monthly total owed at the bottom.

This is a great way for you to know exactly what you're paying for!

To find out more about the Add-Ons, click here.

Further Readings
 

If you wanted to find out more about all of the eDesk Subscription plans, click here.

Interested in learning more about payment failures and how to resolve them? Click here.