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Connecting Shopware with eDesk

Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries.  Connecting…

The eDesk App Store

eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…

Connecting PrestaShop with eDesk

PrestaShop is a freemium, open source e-commerce platform allowing you to create an online store and sell products.  Connecting your PrestaShop…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Connecting Cdiscount with eDesk

Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…

The eDesk Feedback Onboarding Guide

Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!

The Orders tab

The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Connecting Marjane Maroc with eDesk

Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…

Troubleshooting: Finding your BigCommerce email addresses

BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Connecting Octopia Marketplaces with eDesk

Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…

How the new Octopia API will affect your current Cdiscount integration

The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…

How does eDesk’s Live Chat work for your customers and your team?

Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…

Connecting Gmail to eDesk

Connecting Gmail to eDesk couldn't be easier. In this guide, we'll show you how to connect your Gmail account in eDesk - in less than 10 seconds! Before…

Creating and editing chatbots

eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…

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