Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries. 

Connecting your Shopware webstore will allow your messages, orders, and order information to flow directly into eDesk. 

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need a Shopware webstore. To find out how to create one, click here.

01 How do I connect Shopware in eDesk?

It's very easy to get started with Shopware on eDesk, simply follow the instructions below.
  1. Go to the App Store and click the Shopware tile under Webstores.

  2. The App page for Shopware provides an Overview of how the channel works with eDesk. Click Install App to go ahead and link your Shopware account to eDesk.

  3. Click on Authorize eDesk to continue with the installation.

02 Connecting your Shopware account

First, you will need to enter your Shopware Hostname and Shopware Username on screen.

After that, you will need to retrieve your API key from Shopware and paste it into eDesk.

When this is done, press Save Changes.

03 Setting up email forwarding

Now that your Shopware store is connected through the API, you can send outgoing messages from your Shopware store through your eDesk account. The next step is to set up email forwarding from the email address you use with your Shopware account so that eDesk can receive incoming messages.

  1. Enter the support email address that is attached to your Shopware store and select Next.
  2. After that, you will need to choose how you would like to get your emails imported into eDesk, either by setting up Email Forwarding (option 1) or by setting up your IMAP connection (option 2). To find out more about Mail Forwarding, click here.

Note: if you're not sure what option to use, we would recommend using the Standard Email Forwarding.

Follow the instructions on-screen for the option you chose to finish the setup.

03 Where do I see data from Shopware in eDesk?

Now that you have successfully connected your Shopware account, we will import data directly into your eDesk account.

You will be able to see all your buyer messages on the Mailbox screen.

You will see the Shopware data related to each ticket on the right-hand side of every single ticket.

And you also will be able to consult all your Shopware orders directly on the Orders screen in eDesk:

Further Readings


If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting Etsy with eDesk, click here.