Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Klaviyo is a cloud-based marketing automation and email marketing tool that helps businesses create personalized, targeted campaigns and manage…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
