In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Ramsay Santé is Europe’s leading provider of private healthcare, serving 10 million patients across 443 facilities in France, Sweden, Norway,…
