FNAC is one of the leading online marketplaces in France, specializing in entertainment and electrical products.
Connecting your FNAC account will allow your messages, orders and order information to flow directly into eDesk.
All messages will continue to be delivered to your Fnac account and it will also update when you send messages from eDesk.
Before you start
You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
You'll need an active Fnac Pro Vendor account. See here.
01 How do I connect FNAC in eDesk?
- Go to the App Store and click the FNAC tile in the Marketplaces category.
- The App Store page for FNAC provides an Overview of how the channel works with eDesk, and an Installed Channels tab will also be shown if you already have an app for a FNAC marketplace installed. Click Install App to go ahead and install a new FNAC marketplace.
- Click Authorize eDesk to start the setup process.
02 Connecting your FNAC account
First, you will be asked to enter your FNAC Shop ID.
Once you entered your Shop ID, press Next to continue.
You will then be asked to enter your Partner ID and API Key.
When this is done, press Next to continue with the configuration.
03 Setting up email forwarding
Mail forwarding allows you to receive and send emails from your eDesk account to create a shared, centralized inbox for your customer support team.
This step is very important as it will allow you to view all your customer queries from FNAC within eDesk.
You first need to select the support email provider for the channel you’re trying to connect. After that, simply follow the relevant information on-screen or consult the help files below.
Note: if you’re getting an error message advising you that you cannot use the same email address twice, click here to resolve it.
04 Where do I see data from FNAC in eDesk?
Now that you successfully connected your FNAC store, we will import data directly into your eDesk account.
You will be able to see all your buyer messages on the Mailbox screen:
You will see the FNAC data related to each ticket on the right-hand side of every single ticket:
And you also will be able to consult all your FNAC orders directly on the Orders screen in eDesk: