Connecting your Sears account will allow your messages, orders, and order information to flow directly into eDesk.
All messages will continue to be delivered to your Sears account and it will also update when you send messages from eDesk.
Before you start
- You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
- You'll need a Sears marketplace account. To find out how to create one, click here.
01 How do I connect Sears in eDesk?
- Go to the App Store and click the Sears tile under Marketplaces.
- The App page for Sears provides an Overview of how the channel works with eDesk. Click Install App to go ahead and install your Sears account.
- Click Authorize eDesk.
02 Connecting your Sears account
First, you will be asked to enter your store credentials: your Sears Seller ID and Sears Login Email.
Next, you will be asked to enter your Sears API Authorization key, you will be able to find it by logging into your Sears account and searching the account settings.
Once you entered your Authorization Key, press Next.
03 Setting up email forwarding
Mail forwarding allows you to receive and send emails from your eDesk account to create a shared, centralized inbox for your customer support team.
This step is very important as it will allow you to view all your customer queries from Sears within eDesk.
You first need to select the support email provider for the channel you’re trying to connect. After that, simply follow the relevant information on-screen or consult the help files below.
Note: if you’re getting an error message advising you that you cannot use the same email address twice, click here to resolve it.
04 Where do I see data from Sears in eDesk?
Now that you successfully connected your Sears store, we will import data directly into your eDesk account.
You will be able to see all your buyer messages on the Mailbox screen:
You will see the Sears data related to each ticket on the right-hand side of every single ticket:
And you also will be able to consult all your Sears orders directly on the Orders screen in eDesk:
If you would like to find out more about connecting Amazon with eDesk, click here.
If you would be interested in learning more about connecting eBay with eDesk, click here.