Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website.

Connecting your Sears account will allow your messages, orders, and order information to flow directly into eDesk. 

All messages will continue to be delivered to your Sears account and it will also update when you send messages from eDesk.

Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
 
  • You'll need a Sears marketplace account. To find out how to create one, click here.
 

01 How do I connect Sears in eDesk?

  1. Go to the App Store and click the Sears tile under Marketplaces.
  2. The App page for Sears provides an Overview of how the channel works with eDesk.  Click Install App to go ahead and install your Sears account.
    Install App button
  3. Click Authorize eDesk.

02 Connecting your Sears account

  1. First, you will be asked to enter your store credentials: your Sears Seller ID and Sears Login Email.

  2. Next, you will be asked to enter your Sears API Authorization key, you will be able to find it by logging into your Sears account and searching the account settings.

  3. Once you entered your Authorization Key, press Next.

03 Setting up email forwarding

Now that your store is connected through the API, you can send outgoing messages from your Sears store through your eDesk account. The next step is to set up email forwarding from the email address you use with your Sears account so that eDesk can receive incoming messages.

1. Enter the support email address that is attached to your Sears store and select Next.

2. After that, you will need to choose how you would like to get your emails imported into eDesk, either by setting up Email Forwarding (option 1) or by setting up your IMAP connection (option 2). To find out more about Mail Forwarding, click here.

Note: if you're not sure what option to use, we would recommend using Option 1.

3. Follow the instructions on-screen for the option you chose to finish the setup.

04 Where do I see data from Sears in eDesk?

Now that you successfully connected your Sears store, we will import data directly into your eDesk account.

You will be able to see all your buyer messages on the Mailbox screen:

You will see the Sears data related to each ticket on the right-hand side of every single ticket:

And you also will be able to consult all your Sears orders directly on the Orders screen in eDesk:


Further Readings


If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting eBay with eDesk, click here.