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Mail Forwarding using the same email address

Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…

Mail Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

Outlook Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…

Mail Forwarding with a provider other than Gmail, Yahoo or Outlook

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account.  This…

Troubleshooting: Yahoo Forwarding with eDesk

If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Gmail Forwarding with eDesk

If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Connecting Yahoo to eDesk

Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…

Gmail Forwarding with eDesk

For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…

The 5 step guide to setting up your eDesk Mailbox

Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…

Configuring your eDesk Mailbox

 The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…

Receiving modes

You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…

What are the best practices for keeping your mailbox organized?

Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…

Connecting your Support Email with eDesk

A Support email address is the main point of contact for any customer purchasing from you.  Connecting your Support Email will allow all…

Using Outlook folders for your channels in eDesk

If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…

Ticket sharing with third parties

Ticket Sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…

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