By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
