Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
What are the benefits of using an eCommerce help desk like eDesk?
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
