Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
