eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
