Customer Snippets

Respond faster with Snippets

Using Snippets in Amazon Feedback requests

Intro to Snippets (video)

Responding with Snippets (video)

Using Snippets in eBay Feedback requests

Spotlight on Auto-Reply Templates (video)

Spotlight on Manual Usage Templates (video)

Automate your "Where is my order" responses with tracking code mapping

Spotlight on the Templates (video)

Troubleshooting: Template not showing on ticket

Spotlight on Smart Tools (video)

Adding an internal note

Using Manual-Usage Templates in eDesk

Connecting WhatsApp Business