Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Watch this video and find out how you and your Team can save time with eDesk through automation!
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Create a Manual Usage Template to help your teams respond to customers quickly.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
