Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Create a Manual Usage Template to help your teams respond to customers quickly.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
