Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
