Intro to Snippets (video)

Customer Snippets

Using Snippets in eBay Feedback requests

Using Snippets in Amazon Feedback requests

Spotlight on the Templates (video)

Respond faster with Snippets

Responding with Snippets (video)

Spotlight on Auto-Reply Templates (video)

Spotlight on Manual Usage Templates (video)

Automate your "Where is my order" responses with tracking code mapping

Spotlight on Smart Tools (video)

Troubleshooting: Template not showing on ticket

Adding an internal note

Using Manual-Usage Templates in eDesk

Connecting WhatsApp Business