Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Watch this video and find out how you and your Team can save time with eDesk through automation!
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Create a Manual Usage Template to help your teams respond to customers quickly.
