In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
 
Using Smart Tools will allow you to automate workflows in your account and take your customer service to the next level!

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The Smart Tools

Using Message Rules to route and auto-assign tickets
 

Using Templates to save time

Creating Invoice Templates 

Custom Fields

Tags in eDesk

Feedback Rules and Messages

Respond faster with Snippets

Setting up eDesk's Live Chat

Website Contact Form

Respond in one click with AI Templates