In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!

Forget about spending a lot of time writing repetitive messages to your customers. With eDesk's Templates, you can auto-respond to customers and save time! 

Related Articles

Using Manual Usage templates to send prewritten messages to your customers

Using Templates to save time

Using Rule-only templates to automate customer support

Let customers know your team is out-of-office with Out-of-Office templates

Let customers know your team is busy with Auto-Reply templates.

Troubleshooting: Template not showing on ticket

Respond faster with Snippets

Auto-responding during busy times

Auto-responding to messages containing keywords

Auto-responding to common queries