Forget about spending a lot of time writing repetitive messages to your customers. With eDesk's Templates, you can auto-respond to customers and save time!
Using Manual Usage templates to send prewritten messages to your customers
Using Templates to save time
Using Rule-only templates to automate customer support
Let customers know your team is out-of-office with Out-of-Office templates
Let customers know your team is busy with Auto-Reply templates.
Troubleshooting: Template not showing on ticket
Respond faster with Snippets
Auto-responding during busy times
Auto-responding to messages containing keywords
Auto-responding to common queries