When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Ticket Sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
