We're here to help

Adding new users

Enable better team collaboration by creating user accounts for your team The account admin must create the first user Users with specific…

✎ MWS Permissions

If you have already connected your Amazon account to xSellco but are not receiving messages or if you disabled xSellco access from your Amazon…

Approving Senders

When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…

Amazon

Connecting Amazon to eDesk will allow your messages and order details to flow into eDesk. All messages will continue to be delivered to your…

Using Customer Satisfaction Survey (CSAT)

Set up CSat to request feedback from customers after their support ticket has been resolved Once a ticket has been resolved by an agent, a message…

Amazon Setup

So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…

Trialing eDesk via Repricer

So you’ve mastered the art of price management and now you’re ready to ramp up your customer support capabilities? We like your style! If…

Managing your team’s permissions using roles

Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure.  All of your eDesk…

Creating new custom roles to manage user permissions

Create custom roles to give your teammates customized access to the tools they need.

Role permissions

Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs. 

Need to chat?

Call: +353 1 683 2183
Email: support@edesk.com