When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
If your Amazon account is already connected to eDesk but you're not receiving messages or if you disabled eDesk (xSellco) access and now wish…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
