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Spotlight on the eDesk Insights (video)

In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.   

What's new in eDesk?

Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…

Creating new tickets and external emails

Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…

Spotlight on the Mailbox View (video)

In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…

Using Amazon's Request a Review feature

Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…

Spotlight on Smart Tools (video)

In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.  

Spotlight on the Ticket View (video)

In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.  

Spotlight on Manual Usage Templates (video)

In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.  

Spotlight on Auto-Reply Templates (video)

In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.  

Boost your sales with eDesk’s Pre-sales feature

eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…

Creating new custom roles to manage user permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

Introducing AI Smart Reply: your Support team’s new best friend!

Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…

How the new Octopia API will affect your current Cdiscount integration

The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…

How the new Octopia API will affect your current Cdiscount integration

The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…

How to use Feedback to stay compliant with the new Buyer-Seller Messaging updates

This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…

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