In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Congratulations! Your eDesk chatbot is now providing round-the-clock support to customers and buying time for your Care team to help with those…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and we…
Klaviyo is a cloud-based email and marketing automation platform used by eCommerce businesses to deliver personalised campaigns and manage customer…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
