Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
In eDesk, it's really easy to create a dedicated Knowledge Base for each of your shops and countries, especially if you use our handy cloning…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Customer support in one place, not all over the place! Get started with eDesk now!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
