eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. This…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
The Trustpilot integration allows you to request feedback based on the orders you received from your marketplaces and webstores (Shopify, BigCommerce,…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
