WhatsApp is one of the most popular messaging apps in the world, this integration gives your visitors the option to chat via their favorite app and will allow you to meet them wherever they are.
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In this article, we will guide you on how to enable this option so you can expand your support and maximize your sales opportunities.
Before you start
- You must have a WhatsApp account connected to eDesk.
- You must also have a Live Chat widget enabled. To find out more about how to set up Live Chat, click here.
- Switching the “Talk to us on WhatsApp” widget on will also be applied to your contact form when your agents are offline or if it’s after business hours, so your customers can still start a conversation with you that you can later follow up on.
- Pro Tip: you can set up away responses from WhatsApp Business settings to let your customers know you’re busy or away from your phone.
- Note: Our chatbot does not currently support WhatsApp; it works only with the standard Live Chat widget.
01 How to add WhatsApp to your Live Chat widget
Setting it up is quick and easy, but as we mentioned, you must first have your WhatsApp channel connected. If it’s not connected, you will find an error prompting you to connect your channel first.
To get started, go to Settings and click on Widgets. Select the widget you want to switch on WhatsApp talk on.
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In the Customization tab, you will see a WhatsApp section where you can enable WhatsApp Chat. Toggle the slider to enable it in the widget if you wish to do so.
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Note: If you would like guidance on how to set up the rest of the widget settings, follow our help file on Chat Settings.
02 How WhatsApp Click to Chat will appear on the chat widget
Now you’re all set up to receive messages from your customers! Customers can chat with you through their mobile WhatsApp app or through WhatsApp Web on their laptop or computer.
Important note: WhatsApp conversations will appear in the eDesk Mailbox as tickets, and not in the Live Chat inbox.
Further Reading
If you would like to find out more about connecting WhatsApp with eDesk, see here.If you're interested in learning more about setting up eDesk’s Live Chat Widget, see here.
