Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
Proactive Chat allows the user to trigger a pop-up on the website based on 3 conditions with the aim of stimulating engagement with their customer. For…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Engage with your customers on your Shopify store using eDesk’s Live Chat. Setting it up is easy, quick, and customizable to suit your business…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
