Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
