Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
