Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
