Managing Users

Adding Users

Inviting Users (video)

Managing your team’s permissions using roles

Deleting Users

Adding limited access Read-only users to your account

Common uses of Message Rules

Restricting user permissions for eBay cases

Building a powerful collaborative workspace! (video)

Changing user login email addresses

Assigning tickets with Round Robin

Mentioning your teammates

Role permissions

Troubleshooting: Missing screens in eDesk