eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
