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Inviting Users (video)

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.  

Adding limited access Read-only users to your account

Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…

Adding Users

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…

Managing Users

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…

Deleting Users

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…

How to Read/Unread Tickets

This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent.  Before you start   You’ll…

Quick Reply responses

Respond to your customer's messages with one click - it couldn't be easier! Before you start   Quick Reply responses are available…

Assigning tickets with Round Robin

eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…

Connecting Wix from the eDesk App Store

Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…

How to add Order Notes and Returns Info

This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start   You’ll…

eDesk: What's new in October 2021?

Discover the brand-new Feedback Overview screen, learn new tricks on the eDesk Home page and check out the many new improvements we made! In…

Connecting Veeqo with eDesk

Veeqo is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates.  Connecting your…

Connecting Rakuten with eDesk

Rakuten France (formerly known as Priceminister) offers an online e-commerce website that provides new, used, and collectable products at fixed…

Connecting Cdiscount with eDesk

Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement.  This help file will guide you through…

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