Intro to Templates (video)

Responding with Templates (video)

Spotlight on the Templates (video)

Using Invoice Templates

Using Manual-Usage Templates in eDesk

Common uses of Rule-Only Templates

Using Out of Office Templates in eDesk

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Spotlight on Manual Usage Templates (video)

Spotlight on Auto-Reply Templates (video)

Creating Invoice Templates

Customer Snippets