The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
