The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Engage your website visitors with a smooth chat experience using eDesk Live Chat. This help file will guide you through the Widget Settings…
