The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
