Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
