In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
