Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
