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Mail Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

Outlook Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…

Troubleshooting: Yahoo Forwarding with eDesk

If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Gmail Forwarding with eDesk

If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Mail Forwarding with a provider other than Gmail, Yahoo or Outlook

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account.  This…

Connecting Yahoo to eDesk

Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…

Troubleshooting: Outlook Forwarding with eDesk

If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

How to filter incoming emails

If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…

AI Automation

AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk:   via…

Sending Modes

You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…

Gmail Forwarding with eDesk

For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…

Mail Forwarding using the same email address

Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…

Trialing eDesk via Repricer

If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your…

Setting up your Amazon channel mailbox

This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…

Connecting Gmail to eDesk

Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…

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