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Mail Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

Outlook Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…

Troubleshooting: Yahoo Forwarding with eDesk

If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Troubleshooting: Gmail Forwarding with eDesk

If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Mail Forwarding with a provider other than Gmail, Yahoo or Outlook

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account.  This…

Connecting Yahoo to eDesk

Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…

Troubleshooting: Outlook Forwarding with eDesk

If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

How to filter incoming emails

If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…

Ticket sharing with third parties

Ticket Sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…

What are the best practices for keeping your mailbox organized?

Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…

The 5 step guide to setting up your eDesk Mailbox

Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…

Receiving modes

You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…

Deliver multi-language support with AI Translation

AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

Smart Inbox

One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.  

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