If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your Amazon order information will be visible within eDesk. So, all that you need to do is set up your Mailbox. This will allow you to access your customer queries along with their order information in eDesk.

The steps below are required to set up your mailbox, so you'll be able to send and receive messages in eDesk. Your customer messages will continue to be delivered to your Amazon message center also, and it will also update when you send messages from eDesk.

Before you start

 
  • You'll need an eDesk account. To find out how to create one, click here.
 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
 

01 Getting started

To get started with eDesk as a Repricer.com user, you can simply click on the Mailbox tab at the top of your screen.
After that, you'll be able to Activate your FREE trial or Book a demo with us!
When you choose to activate your free trial and if you sell on Amazon, you will be redirect to eDesk and will start the eDesk quick start guide to configure your Mailbox!
Note: after activating eDesk in your Repricer.com account, you will be able to easily access it via the Mailbox tab mentioned above. 

02 Update Customer Service details in Amazon (Email Forwarding)

Setting up mail forwarding will allow messages to flow into eDesk. 

  1. Navigate to Seller Information in Amazon.
  2. Go to the marketplace that you’ve connected and click edit beside 'Customer service details'.
  3. Paste the new eDesk channel address you copied above into the fields 'Customer Service Email' and 'Customer Service Reply to Email'.
  4. Press 'Submit' to update Amazon and then return here to go on to the next step.
 

03 Add Alternative Address to Amazon (add eDesk as a sender) 

To ensure messages can be sent from your eDesk mailbox you'll need to add your new eDesk address to Amazon.

  1. Copy the new eDesk email from above again.
  2. Navigate to Messaging Permissions in Amazon
  3. Click '+Add an email address' and add your new eDesk channel address.
  4. Press 'Save' to update Amazon and then return here to go on to the next step.
  

04 Notifications Step 1(Update Returns and Claim Notifications)

This step will ensure you get all relevant Amazon notifications in eDesk. It's vital to complete this step for your messaging to work.

  1. Finally, navigate to Notification Options.
  2. Scroll down to 'Return and Claim Notifications' and click on 'Edit'.
  3. Click the 'Add another' under 'Pending Returns' email address, and paste your new eDesk channel address.
  4. Repeat for 'Claims Notifications' and 'Refund Notifications'.
  5. Press 'Save' to update Amazon and then return here to go on to the next step.
  

05 Notifications Step 2 (Update Amazon Messaging Preferences) 

This step will ensure you get all relevant Amazon notifications in eDesk. It's vital to complete this step for your messaging to work.

  1. Return to Notification Options.
  2. Scroll down to 'Messaging' and click on 'Edit'.
  3. Click the 'Add another' under 'Buyer Messages' email address, and paste your new eDesk channel address.
  4. Repeat for 'Confirmation Notifications', 'Delivery Failures', 'Buyer Opt-out'.
  5. Press 'Save' to update Amazon. 

Further Readings

 

If you would like to find out more about connecting eBay with eDesk, click here.

If you would be interested in learning more about connecting Walmart with eDesk, click here.