Enable better team collaboration by creating user accounts for your team The account admin must create the first user Users with specific…
Contact customers who have placed an order in the Orders tab 01 Directions to Orders Select the order tab in the top toolbar
Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…
Help your Support Agents deliver an even better customer experience with eDesk’s Chat add-on.
Find the email you have linked to your BigCommerce account to receive different notifications to assist in forward to eDesk. Log into your…
Tags are a great way to organize the Mailbox give your customer support process more structure 01 Creating a Tag Select your avatar…
Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…
View and download account data with the Enterprise Reports suite System, Channel and User Reports You will find a selection of reports…
Set up your website contact form so that messages are received in your Mailbox and you can reply directly to the customer from eDesk 01 Form…
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Facebook is a popular way for customers to contact brands with pre and post-sales queries. We understand the importance of delivering an easy…
If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support. Co
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Tag groups allow you to sort Tags, making…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
Connecting Walmart to eDesk allows your business to manage all Walmart orders, emails, and notifications from eDesk.
