We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
Engage your website visitors with a smooth chat experience using eDesk Live Chat. This help file will guide you through the Widget Settings…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
