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Adding new users

Enable better team collaboration by creating user accounts for your team The account admin must create the first user Users with specific…


Contact customers who have placed an order in the Orders tab 01 Directions to Orders Select the order tab in the top toolbar

Installing eDesk Chat and Contact forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…

How eDesk’s Chat works for your customers and your team

Help your Support Agents deliver an even better customer experience with eDesk’s Chat add-on.

✎ BigCommerce Emails

Find the email you have linked to your BigCommerce account to receive different notifications to assist in forward to eDesk. Log into your…


Tags are a great way to organize the Mailbox give your customer support process more structure 01 Creating a Tag Select your avatar…

✚ Magento V1 Extension integration

Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…

Enterprise Reports

View and download account data with the Enterprise Reports suite System, Channel and User Reports You will find a selection of reports…

ⓘ Website Contact Forms

Set up your website contact form so that messages are received in your Mailbox and you can reply directly to the customer from eDesk 01 Form…

Moving from Helpdesk to eDesk - A Guide

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Facebook is a popular way for customers to contact brands with pre and post-sales queries. We understand the importance of delivering an easy…

Moving from Reply Manager to eDesk

If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support.  Co

Tag Groups & Tags

Tags are a great way to organize the Mailbox, giving your customer support process more structure. Tag groups allow you to sort Tags, making…

Automating your Amazon Invoicing

Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…

Connecting Walmart to eDesk

Connecting Walmart to eDesk allows your business to manage all Walmart orders, emails, and notifications from eDesk.  

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