Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
For the majority of use cases, connecting your Gmail to eDesk can be done using the Gmail API. To find out how to connect via the Gmail API,…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
