This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start You need…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
