This help file will guide you through what actions to take if you want to delete a channel in eDesk.

Before you start 

  • You need to have an eDesk account. To find out how to create one, click here.
  • Some troubleshooting might require an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • Check with the Support Team 

If you're looking to remove a channel from your eDesk account, you will need to get in touch with the Support Team directly and they will arrange this for you.

The best way to do this is to follow the steps below:

  1. Go to Settings → Mailbox Settings → Channels

  2. Once on the screen take a screenshot of the entire page and highlight the channel(s) you're looking to get deleted.

  3. Send this screenshot to the Support Team via email.

  4. They will get back to you once this is done, after that it will take up to 24hrs for them to disappear from your account.

Important Note: When deleting a channel from eDesk, everything associated with that channel such as tickets, orders etc... will also be removed. You will however be able to consult those directly on the channel itself.

Still experiencing issues?


Don't hesitate to contact our Support Team for help!