AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
