The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
