eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Klaviyo is a cloud-based email and marketing automation platform used by eCommerce businesses to deliver personalised campaigns and manage customer…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
