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Intro to the Mailbox - Ticket View (video)

 eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!

Spotlight on the Ticket View (video)

In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.  

Exploring the Ticket View

Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…

Spotlight on the Smart Inbox (video)

In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.   

eDesk Customer View: Get full insights into your customers

Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View.  This view combined…

Spotlight on the Mailbox View (video)

In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…

Leaving Internal Notes (video)

You may want to add internal notes to your tickets in eDesk for reference or to help people out.  

Webinar: Message Rules (video)

In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.  

Creating tickets (video)

Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!  

Resolving Tickets (video)

You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…

What's a ticket in eDesk?

Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers.  This help file…

Ticket sharing with third parties

Ticket Sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…

Marking as Important & Favouriting tickets

There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…

Configuring your eDesk Mailbox

 The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…

Smart Reply - video guide to setting up

Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…

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