Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
